This Refund Policy explains how OTPSell handles refund requests, failed OTP cases, cancelled numbers, payment-related adjustments, and manual review situations for digital OTP services.
OTPSell provides virtual numbers and OTP-related services that are time-sensitive and inventory-based. Because of the nature of digital delivery, refunds are not automatically guaranteed for every purchase. Refund decisions depend on the order state, provider response, and whether the purchased service was successfully delivered or used.
A refund may be considered when a purchased number is cancelled by the provider, the requested service cannot be completed, or the OTP delivery flow fails under conditions that are eligible based on provider status and our internal review. Each case may be checked individually before approval.
Refunds are usually not available when the number was successfully delivered, the OTP was received, the service was used as intended, or the issue resulted from user-side errors such as selecting the wrong service, using an unsupported flow, or violating platform rules. Abuse, misuse, or fraudulent behavior may also make an order ineligible for refund.
Approved refunds may be returned as account balance, credit adjustment, or another internal compensation method depending on the payment flow and operational constraints. External payment reversal timing can vary based on the payment channel or provider involved.
Some refund requests may require manual review by the OTPSell team. We may examine order logs, provider responses, status history, and service conditions before making a decision. This helps ensure fair handling of refunds while preventing misuse of the platform.
If you believe your order qualifies for review, contact the OTPSell support team with your order details, payment reference, and a short explanation of the issue. Providing accurate details helps us review the case faster and determine whether the refund request is eligible.
We may update this Refund Policy from time to time based on service changes, provider rules, operational improvements, or payment flow updates. Continued use of the platform after any changes means you accept the latest version of this policy.